The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,591
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-09-14
Person
4
5
0
14th September 2024
Waiting times
Suggested improvements
Nothing
The James Cochrane Practice
2024-09-14
Person
4
5
0
14th September 2024
There is often a long waiting hold on the phone.
Getting an appointment, something which was so much easier and quicker with James Cochrane Practice when I was younger, is now weeks wait away.
Suggested improvements
On this visit, with this Dr (Dr [name removed]) nothing could have been better.
The receptionist was polite and helpful and the Dr went above and beyond.
Dr [name removed] is a breath of fresh air after 2 years of disappointment.
Thank you
The James Cochrane Practice
2024-09-14
Person
3
5
0
14th September 2024
Never any appointments available. I had to wait weeks.
Suggested improvements
Apologised for being late. Costs nothing and is respectful.
The James Cochrane Practice
2024-09-14
Person
4
5
0
14th September 2024
Not always easy
Suggested improvements
N/A
The James Cochrane Practice
2024-09-14
Person
4
5
0
14th September 2024
Never had any issues
Suggested improvements
The only issues are waiting times for appointments
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk